SHIPPING POLICY

Fulfillment Time

All in-stock canvases will ship within 2-5 business days of purchase. Pre-Ordered canvas timelines are available in each item description.

Please add your order number to the inquiry and reach out to me at rosesneedlepoint@outlook.com or on Instagram @rosesneedlepointshop with any questions.

Shipping Costs

Shipping is a flat $6 rate for all domestic, non-wholesale orders. Expedited shipping is available for a higher fee. Orders over $175 ship free to the continental US.

Carrier

Delivery is facilitated by USPS. Wholesale orders will be shipped via UPS.

Lost/Stolen/Damaged Packages

Rose’s Needlepoint Shop is not responsible for lost, stolen, or damaged packages once scanned by the carrier. Please file a claim with the carrier on the odd chance you have not received your canvas within 2 business weeks of the shipping notification. Reach out at rosesneedlepoint@outlook.com with any concerns you may have about your order.

RETURN POLICY

Due to the handmade nature of the items we sell, Rose’s Needlepoint Shop does not accept returns or exchanges of any kind. Once a package is scanned by the carrier, Rose’s is not liable for any damage that may come to the package. I take pride in packaging your order and will only consider detrimental situations.

Please reach out to Rose at rosesneedlpoint@outlook.com before filing a chargeback or claim with your credit company.

SALES TAX

Rose’s Needlepoint Shop is registered as a “Retail Merchant” in the state of Indiana and is required to collect a 7% sales tax on all orders shipped to an Indiana address. Sales tax will not be collected on orders shipped outside of Indiana.

Please contact Rose at rosesneedlepoint@outlook.com with any questions.